The Galaxy Call Center Member Relationship Plus Solution
will assist you in resolving issues from both members and non-members
The Galaxy Member Relationship Plus solution is designed to assist your credit union in tracking, assigning and resolving questions and issues from both credit union members and non members. When a member or non member calls, a Ticket is created for the question or issue being reported. The information is entered in the ticket and is assigned to an employee's work queues for resolution. The work queues can be reviewed by doing searches and reports generated on various fields within the ticket, such as status, department, priority, type, etc.
Features
- Work queues customized for all users
- Ticket fields customized such as branches, departments, types/subtypes, priorities and statuses
- Reminders generated for a specific member, specific ticket or a specific date for the user.
- Ticket history displays when generating a new ticket, therefore preventing the creation of duplicate tickets for the same issue.
Call Center Demo
For a more detailed look at CallCenter, contact a Fiserv Galaxy Sales representative. Current clients can access a working demo via our Client Resources Demo area
