Overview
PSCU Financial Services' CUAlways™ takes your member service capability to a new level. Even when your 
doors are closed for the evening or on weekends, your members can still enjoy the value and convenience of 24 x 7 support. Our CUAlways representatives are trained to function as an extension of your credit union's own member services staff.
The scope of CUAlways mirrors your own member service support menu and even beyond, depending on how much you'd like CUAlways to do for you. CUAlways handles service requests through any channel - telephone, e-mail, or chat. CUAlways supports general service requests about members' accounts and loans.
Imagine your members' reaction when they discover that getting superior personalized service no longer depends on the time of day or how busy your credit union may be. Imagine their delight when they learn you're always open and ready to serve. That's the power of CUAlways.
Professionally servicing more than 10 million inquiries annually, PSCU Financial Services' world-class contact center can provide your credit union with an attractive, cost-efficient way to enhance service availability without adding staff, facilities, or other resources.
"We couldn't be more pleased with how this has worked out for our credit union and our members. I've heard very positive feedback from our members about the professionalism of the PSCU Financial Services staff and their ability to resolve our members' requests."
— Anne Shivers, CEO of Carolina Collegiate Federal Credit Union
Benefits
- Reduces recruiting, labor and training costs
- Increases service availability for members
- Supports business interruption events
- Enhances member satisfaction and loyalty
- Creates additional opportunities for product cross-selling
Features
- Support services include:
- Account and transaction inquiries
- ATM/debit card inquiries
- General branch information
- Merchant inquiries
- Fee and rate inquiries
- Loan applications and payments
- Stop payments
- Check orders
- Home banking and automated system inquiries
- Product and service descriptions
- New member and account acquisitions
- Product cross-selling
- Several service modes:
- Turnkey 24 x 7
- After-hours and weekends
- Overflow
- Emergency
More Information
For more information about how CUAlways can help you lower operational expenses while still building member loyalty and satisfaction, call us at 800-863-7728 or e-mail us at CUAlwaysSales@pscufs.com.
