Network Services
Galaxy Network Service delivers a comprehensive and affordable IT solution for financial institutions. From network LAN, WAN, security, router management, and network design, Galaxy has a solution to fit your organizations needs. Galaxy Network Service’s single point of contact provides quick, reliable and consistent service to every client. Furthermore our Project Implementation team will guide your organization through all stages of the Project Life Cycle ensuring a quality and professional installation.
- Service and Support Desk
- Solutions
- Project Implementation
- Case Study
Service and Support Desk
Galaxy’s Network Service Desk provides a single point of contact for maintenance and support for your service needs. Galaxy Network Service provides incident management for all service request and incidents. Our Network Analysts are Client Service Help Desk Institute, industry certified and provide courteous and knowledgeable answers to your organization’s issues or request. Galaxy Network Service desk offers multiple means to access the service desk:
- Phone
- Online Ticketing
In addition, Galaxy’s Service Desk retains IT industry certified analysts:
- Cisco Certified Network Associates
- Microsoft Certified Systems Engineer
- Certified SonicWall Security Administrator
Our Service Desk maintains a high first call resolution rate and an above average speed to answer. Our Service desk is committed to delivering quick and quality experience with every call.
Solutions
- Router Lease
- Router Management
- Security
- Network Vulnerability Assessment
- On-site Preventative Maintenance & Break Fix
- Network Service
Router Lease
- Build your business infrastructure with quality equipment with out a sizeable out of pocket expense
- Quality up to date routers
- Router replacement during failure
- 24 X 7 Proactive Circuit Monitoring
- Router IOS updates as needed
Security Patches as neededRouter Management
- 24 X 7 Proactive Circuit Monitoring
- Router IOS updates
- IP Route adds and deletes
- Network Troubleshooting
- Access Lists
- Network Address Translation (NAT)
- Certified Cisco Network Associates
Security
- Certified SonicWall Analysts
- System Monitoring
- Audit Trailing
- Reports (daily, weekly, monthly)
- Intrusion Prevention
- Web Content Filtering
- Global VPN Client
Network Vulnerability
- Intrusion Scans
- Professional report for auditors
On-site Preventative Maintenance & Break Fix
- Certified Analyst
- Biweekly, Monthly, Quarterly or Yearly on-site visits
Network Services
- Certified Analyst
- Monthly or Quarterly network reports
- 24 X 7 server monitoring
- Server log check
- Preventative maintenance
- Server back-up and Antivirus checks and maintenance
- Software installation
- 3rd party and vendor support for network issues
- Visio Diagrams
Project Implementation/ Consulting
Allow Galaxy Certified Network Analyst to consult and provide expertise to building and improving your organization’s infrastructure. Whether it is a new router, new server, or if you are moving into a new building, Galaxy experienced Analysts can handle your IT projects from inception to implementation to an organized project closure. Run your organization and allow Galaxy to lead your IT projects.
- LAN
- WAN
- MPLS, Metro E, VPN
- Infrastructure moves
- Network design and Installation
- Hardware upgrade
